Empleos de customer service en Remote

We are a small remote office located in Jesús María with a virtual team of 4-5 personnel. We provide sales and customer service support to a real estate/property management company in Hartford, CT - USA. For over 30 years, the property management company Rego Realty Corp. offers a diverse portfolio of rental properties. The virtual Lima (Peru) team works closely with our in-office Hartford, CT (USA) staff.

This current position is remote and will mainly focus on the customer service - both ENGLISH and SPANISH.

Functions:

General

-Answer inbound calls and provide assistance regarding our services

-Make outbound calls to residents and/or prospects regarding our services

- Ensure all data is gathered or communication is recorded and uploaded onto the prospect, applicant, and or resident account/file

- Work with various departments in receiving calls from residents, collect requests/information, and redirect to leasing/maintenance/management/accounting

- Use knowledge of company products, services, and policies to assist callers with inquiries, complaints, or problems.

- Make daily and weekly reports.

Customer Service

-Assist the preventive, predictive and/or corrective maintenance plan in a timely manner.

-Assist with constant coordination with subcontractors to carry out preventive, predictive and corrective work.

-Follow up with residents regarding new, pending, and completed work

-prepare and send out communication to residents regarding service and scheduled work

-ensure efiles are up to date with service receipts, notes, and additional information as needed

Sales

- Following up with prospects/ potential clients and updating records in our system.

- Arranging staff members to conduct showings of apartments.

- Provide a smooth and timely transition in conducting follow-ups with prospects.

- Provide support to the team in the leasing process, sharing or requesting information of potential customers.

Skill Requirements:

English is a must - fluent.

Experience in customer service, 2 years minimum

Experience in receptionist, 2 years minimum

Experience in real estate, property management - preferrable.

Great communication skills

Office suite knowledge

De preferencia experiencia en atención al cliente, mantenimiento de edificios, noción de rentas y alquileres (No excluyente, pero se tomará en cuenta en la evaluación del candidato)

Salario: s/ 2000 -2400 bruto

Beneficios de microempresa:

· Oficina en casa / virtual

· Bonificaciones mensuales, hasta el 30% del salario, en función del desempeño.

· Seguro: EsSalud (una vez en planilla)

· Fondo de Pensiones: AFP (pero si es de otro fondo se le comunicará a RRHH)

· Gratificación: 2 veces al año (medio sueldo, según ley, en Julio y Diciembre) **elegible una vez que estés en planilla**

· CTS: No corresponde (según ley)

· Utilidades: No corresponde (según ley)

· Vacaciones: 15 días (cumplido el año)

REQUISITOS - EXPERIENCIA FÍSICOS:

· Conexión a Internet estable y de alta velocidad. Una velocidad mínima de Internet de 40 Mb/s de descarga y 6 Mb/s de carga a nivel internacional.

· 2 monitores son imprescindibles, o una pantalla grande que permita dividir ventanas fácilmente o tamaño de ventana completo

· Una computadora portátil o de escritorio (PS) moderna con: Windows 10 o Windows 11 o macOS 10.11 o posterior

· Unos auriculares con micrófono que funcionen

· Cámara web

· Un lugar tranquilo para trabajar, sin ruidos de fondo.

Prueba necesaria:

· Prueba de velocidad de Internet para descarga y carga de Mb/s: https://www.speedtest.net/

· Imagen de la configuración de la oficina en casa

Job Type: Full-time

Pay: S/.2,000.00 - S/.2,400.00 per month