Empleos de customer service remote

Are you a highly motivated person ready to excel in Marketing while helping change a million lives?

Do you aim for excellence, professional growth, and continuous improvement every day?

If your answer is a resounding YES!!! — then this opportunity is for you!

About Us

Mangone Law Firm, LLC is a New Jersey-based immigration law firm that has been dedicated since 2012 to helping new Americans obtain legal status in the U.S. We proudly represent immigrants nationwide and are fully committed to excellence in customer service — deeply understanding our clients’ challenges and genuinely caring about their outcomes. We’re fueled by a strong corporate culture and clear core values. We’re prepared for a bright future and we’re looking for talented people who want to grow professionally and never settle for stagnation.

We’re an Inc. 5000 Honoree!

Mangone Law Firm is proud to be recognized on the 2025 Inc. 5000 list of America’s fastest-growing private companies! This honor celebrates our team’s resilience, innovation, and dedication to delivering outstanding results for our clients — even in the most challenging times.

When you join Mangone Law Firm, you become part of a thriving, forward-moving team that’s committed to growth, excellence, and making an impact every single day. If you’re driven, proactive, and ready to grow with a company that’s nationally recognized for its success — we invite you to apply and build your career with us!

We’re looking for enthusiastic and talented Billing and Collections Team Member to join our dynamic team!

Requirements

Required Profile:

• Minimum 1 year of experience in collections, retention, or sales.
• Proven experience in customer service roles.
• Conversational level of English.
• Strong emotional intelligence and ability to manage sensitive client interactions.
• Excellent communication skills to convey information effectively.
• Responsibility and accountability for individual and team results.
• Growth mindset and openness to learning.
• Receptiveness to feedback and ability to give constructive input.
• Ability to work autonomously while contributing to team goals.
• Positive attitude and resilience when facing challenges.

Key Responsibilities:

• Communicate and coordinate with clients regarding payments.
• Contact clients within the first 5 days of payment due dates.
• Provide accurate and clear payment information.
• Schedule and conduct client calls to secure payments.
• Perform consistent follow-ups with clients and colleagues to achieve collection goals.
• Respond to client inquiries, notifications, and payment-related questions through Slack.
• Notify relevant channels regarding client payments.
• Manage billing lists, use CampLegal, and follow all established protocols.

Benefits

What we offer you:

• Competitive compensation: Base hourly pay between $5–$7 USD/hour, (depending on experience). Your hourly rate can increase after six months!
• Ongoing professional development to keep growing your skills and advancing your career.
• A dynamic, challenging work environment where your talent will be recognized and rewarded.
• The chance to make a meaningful difference — helping people achieve their dreams of a better life in the United States.
• Paid Time Off after twelve months.
• Remote 100%