Empleos de customer service

Location: Lima, Peru (on-site)

Job Type: Full-Time

H&C Construction LLC, a U.S.-based residential remodeling company, is seeking a Sales Support Specialist to support our Sales Department by handling incoming calls, managing leads, scheduling appointments, and ensuring exceptional customer service for U.S. clients.

We are looking for a highly empathetic, communicative, and organized professional with C1 English level and experience in customer service and sales environments. This role is essential in ensuring timely follow-up of leads, effective appointment scheduling, and a strong first impression for all new clients.

The mission of this role is to maximize lead conversion through excellent communication, accurate tracking, and consistent follow-up across all incoming opportunities.

Key Responsibilities

• Manage incoming calls from U.S. clients, ensuring professional and empathetic customer service.
• Track, organize, and update all incoming leads in Excel and internal systems.
• Schedule and confirm appointments with Estimators, coordinating availability and project details.
• Conduct outbound calls, including cold calling to potential clients and follow-up calls to leads who did not originate from active campaigns.
• Collaborate with Sales and Marketing teams for lead follow-up and workflow alignment.
• Coordinate communication with clients, sales representatives, and Estimators regarding appointments and project details.
• Review lead performance, follow-ups, and conversion indicators.
• Handle customer objections, questions, and concerns with clarity and professionalism.
• Contribute to process improvements for lead management and appointment scheduling.

Qualifications

• Experience in Customer Service (required) and/or Sales roles.
• English C1 level (required).
• Experience managing incoming customer inquiries, leads, or appointment scheduling.
• Ability to organize and maintain lead databases, Excel trackers, or CRM tools.
• Strong communication, empathy, and customer engagement skills.
• Sales experience in construction, roofing, home services, or related industries (desired).
• Ability to work under pressure and handle objections effectively.

Desired Competencies

• Exceptional verbal communication and active listening.
• High empathy and customer rapport building.
• Ability to handle objections, rejection, and difficult conversations with resilience and composure.
• Detail-oriented approach to call handling, scheduling, and lead tracking.
• Proactive follow-up and persistence in re-engaging inactive or non-campaign leads.
• Strong teamwork across Sales, Estimation, and Marketing areas.

Our Values

At H&C Construction, our work is guided by five core values:

• Agility and Adaptability: Responding quickly and adjusting to customer and project needs.
• Commitment and Sense of Urgency: Delivering disciplined, timely, and high-quality work.
• Autonomy and Proactive Problem-Solving: Taking initiative and communicating clearly.
• Innovation and Continuous Improvement: Learning constantly and optimizing processes.
• Technical Excellence and Strategic Optimization: Combining expertise with smart resource management.

Compensation & Terms

• Employment Type: Full-Time, on-site (Lima, Peru) under Peruvian MYPE payroll.
• Schedule: Monday to Friday, aligned with EST hours.
• Monthly Salary: Base Salary + commissions

Why Join Us

• Work closely with U.S.-based teams in Sales, Marketing, and Estimation.
• Develop customer service and sales coordination skills in an international environment.
• Be part of a collaborative, growth-oriented company with long-term development opportunities.

Tipo de puesto: Tiempo completo

Sueldo: S/.2,000.00 - S/.5,000.00 al mes

Lugar de trabajo: Empleo presencial